Refund Policy
Refund Policy
At SkinSecrets, we strive for your complete satisfaction with every purchase. If for any reason you're not entirely happy with your order, we offer a straightforward refund policy to ensure your peace of mind.
Return Policy
We offer a 7-day return window on all skincare products. If you're unsatisfied with your purchase, you can return it within 7 days of receiving your order for a full refund.
Exceptions to the Return Policy
Please note that certain items are not eligible for return:
- Products that have been opened or used
- Products missing their original packaging or tags
- Products purchased during clearance or promotional sales
How to Initiate a Return
To return a product, please follow these simple steps:
- Contact us within 7 days of receiving your order, providing your order number and reason for return.
- We will provide you with a return shipping label.
- Securely package the product and send it back to us using the provided label.
- Once we receive the returned product, we will process your refund within 10 business days.
Refunds
Refunds will be issued via the original payment method used for the purchase. If you made your payment via credit card, the refund will be credited back to your card. For other payment methods, the refund will be processed accordingly.
Contact Us
If you have any questions or concerns regarding our refund policy, feel free to reach out to us at [sumconnects@gmail.com]. Our dedicated customer support team will be happy to assist you.
Thank you for choosing SkinSecrets for your skincare needs!