FAQ

Q. Is ordering online secure? A. Yes. At Skin Secrets, we prioritize the security of your information. We employ stringent measures to safeguard the data you provide during the ordering process. Rest assured, all information is kept confidential within our staff, who are regularly trained on our security and privacy protocols. If you have any concerns about online security, feel free to reach out to us at [support@skinsecrets.com].

Q. How do I place my order? A. Placing an order at Skin Secrets is simple:

1. Browse our products and select the item you wish to purchase.
2. Click on the "Add To Cart" option.
3. You can add multiple products to your cart by repeating the process.
4. Navigate to your cart by clicking "Cart" on the menu bar.
5. Proceed to checkout.
6. Fill in all the billing details and review your order summary.
7. Click the "Place Order" button to finalize your purchase.
8. You'll receive a confirmation email once your order is placed.

Q. How do I cancel an order on Skin Secrets? A. To cancel your order, log in to your account and follow the cancellation process. Alternatively, guest users can contact our helpline during office hours for assistance. Orders can also be canceled during the final confirmation call.

Q. What is your returns policy? A. Our returns policy can be found on the "Returns Policy" page on our website.

Q. What is your refund policy? A. Detailed information regarding our refund policy is available on the "Refund Policy" page on our website.

Q. What are your shipping costs? A. Skin Secrets offers free shipping with no additional charges.

Q. Which service do you use for shipping? A. We use TRAX for delivery purposes.

Q. What is your estimated delivery time? A. Orders typically arrive within 2-3 working days after confirmation.

Q. How can I order an out-of-stock product? A. For out-of-stock items, you can pre-order by contacting us via phone or email.